FAQ
Quick answers to the questions we're asked most — whether you're already a student or thinking of joining.
Getting started & what is DecPlay? 5
What is DecPlay and how does it work?
DecPlay is the ONLY method designed for learning piano later in life. It uses a patented 'PianoTabz' system with numbers instead of traditional notation, making it possible to play your first song within hours or days. The method reveals simple patterns in music that professionals like Paul McCartney use, translated into an easy-to-understand formula. DecPlay enables beginners to play both melody and accompaniment from song sheets quickly, avoiding years of scales and exercises.
What if I've failed to learn piano before?
Why DecPlay works when others failed: DIFFERENT APPROACH - No boring scales/exercises, Pattern-based not notation-based, Designed for adult learners, Immediate results (play songs quickly). SUCCESS STORIES - Thousands who failed before succeeded, Many couldn't read music, Some tried multiple teachers, Age 70s, 80s, 90s succeeding. 60-day guarantee means no risk to try. Most failures due to wrong method, not lack of ability.
Am I too old to learn piano with DecPlay?
You're never too old to learn with DecPlay! We have hundreds of students in their 60s, 70s, 80s, and several in their 90s (including Jean 94, Harry 90, Dee 95) who have learned to play amazingly quickly. The method is specifically designed for adults learning later in life and has achieved amazing results with students of all ages, including those with dyslexia, ADHD, low hearing, and low sight. With our 60-day money-back guarantee, you have nothing to lose.
Can I learn without knowing how to read music?
Absolutely! DecPlay is designed to enable anyone to play piano, whether or not you can read music: Uses simple numbers (1-7) instead of notation, Shows patterns that make sense immediately, Avoid years of learning notation, Play songs within hours or days, 50% of students can't read music when starting. The DecPlay 'PianoTabz' system translates music into easy-to-understand patterns. If you can count to 7, you can play piano with DecPlay.
How is the course delivered and accessed?
The DecPlay courses are delivered online with video lessons, text information, and downloadable PDF song sheets. Access via any internet-enabled device (computer, tablet, smartphone) at https://courses.decplay.com/login. Features include: ability to slow down videos, re-watch unlimited times, download and print materials, track your progress, access 24/7 from anywhere.
Joining & pricing 7
How do I join the DecPlay Membership or Courses in USD? (including Beginners, EarPlay, Advanced, 30 Day Challenge etc...)
You can purchase the DecPlay Membership in USD by selecting $ on the payment page dropdown option
What payment methods are accepted?
Payment methods accepted: view the payment form for details which include:- Credit/debit cards (Visa, Mastercard, etc.) via Stripe, PayPal, Link and other options at checkout.
Are payment installments available?
Sometimes payment instalment options are offered - check the payment page for details of current payment options.
Is DecPlay available internationally?
International access: AVAILABILITY - All countries supported, 24/7 online access, Students in 72+ countries. CONSIDERATIONS - Prices in British Pounds (GBP), Local VAT may apply, International transaction fees possible. SUPPORT - Email support covers all timezones, Zoom calls recorded if can't attend live, Facebook group active 24/7. No geographic restrictions on content.
Do you have a free e-book?
Yes claim your free e-book here: https://app.decplay.com/book
It will be sent to your email after you submit the form.
How do I know which course to choose?
Everyone except people already playing piano to an advanced level, should start with the Beginners Course (included in the 2026 Membership). This teaches the core DecPlay skills and is useful even if you already play piano to an intermediate level by traditional methods. Once you can play around 10 songs comfortably in the Beginners Course, you can select more songs in the Beginners Course or from the 350+ Song Library (also included in the 2026 Membership). At the same time as doing the Beginners Course, you can also benefit from the services within the DecPlayers Club for support/community (included in the 2026 Membership). Advanced Course is an optional course that follows on from the Beginners Course. Can do EarPlay at same time as Beginner or Advanced course as it complements them. Club is recommended for all levels from Beginner to Advanced players as it helps you learn faster, maintain motivation and have more fun.
Is DecPlay suitable for children?
Age suitability: IDEAL FOR - Adults of any age, especially aged 55 to 96+ , also Teenagers 12+, children 4+ (with parental support). CONSIDERATIONS FOR CHILDREN - Lessons include extra support designed for older adults. Lessons are dyslexia and low sight friendly.
Logging in & account access 7
How do I log in to the course?
To access your course: 1) Go to https://decplay.com/login/ for instructions, 2) Visit https://courses.decplay.com/login, 3) Enter email used for purchase, 4) Enter password (or click 'sign up' first time), 5) Click course image to access lessons. Save password in browser for easy access.
How do I reset my password?
To reset your password: 1) Go to https://courses.decplay.com/login, 2) Click 'Forgot Password' link, 3) Enter your email address, 4) Check email for reset instructions, 5) Follow link to create new password. If you don't receive the email: Check spam/junk folder, verify correct email address, contact support@decplay.com for manual reset. For security, reset links expire after 24 hours.
I've logged in but can't see the course
If you have logged in (following the instructions at https://decplay.com/login/ ) but can't see the course or content you are expecting, check that you are using the same email address that you purchased the course with and if this is not the issue, email support@DecPlay.com for assistance.
How do I change my email address?
Changing email address: SEND REQUEST TO - support@DecPlay.com. INCLUDE - Current email on account, New email desired
How do I update payment details?
To update payment details Email accounts@decplay.com
What if my email isn't recognized at login?
Email not recognised at log in solutions: CHECK FOR - it is the same email used when you purchased / check for typing errors. Also check you are logging in at https://courses.decplay.com/login Otherwise contact support@DecPlay.com with your full name and date of purchase and our team will fix the issue.
Can I access old system courses?
System transition: OLD SYSTEM - Still accessible at decplay.com/login-old/, Previous password works, No new content added. NEW SYSTEM - All courses available, Updated content, Better interface, Mobile app support. TO SWITCH - Visit https://decplay.com/login/, Create new password, Progress resets but can mark complete. Recommend switching for best experience.
Billing, payments & cancellation 5
Can I cancel and get a refund?
All courses include a 60-day no-questions-asked money-back guarantee from start date (other than the 30 day challenge which has a 30 day money back guarantee). To cancel and request a refund: Email accounts@decplay.com within the guarantee period. Refund processed to original payment method within 5-10 days.
Can I change my payment plan?
For options to change your payment plan, contact accounts@decplay.com
My payment isn't going through
Usually these issues are caused by your bank needing a verification code for your purchase. This can normally be done through your banking app or via a text message from your bank.
Alternatively, you can email accounts@decplay.com to request for a member of the team to give you a call to see if we can help with your purchase over the phone. If this would be best for you, please let me know some dates and times that are convenient, as well as the best phone number to reach you on.
the PayPal link is faded and doesn't activate - how do I pay by PayPal?
If the PayPal link is faded and not active, try filling in your details on the form, which often makes the button become active. Otherwise try using a different device (phone, tablet, computer) or a different browser. If this doesn't work, email accounts@decplay.com with your PayPal users name
What about lifetime memberships?
Lifetime membership info: There is no Lifetime Access option CURRENT SYSTEM - purchase annually or quarterly. No quarterly for courses (beginners, advanced, earplay) unless you purchase the Membership.
Lessons, courses & progress 7
Do I need to follow the lessons in order?
Lesson order strategy: RECOMMENDED PATH - Follow numerical order for comprehensive learning, Complete Sections 1-2 before songs, Do technique before attempting advanced. QUICK START OPTION - Jump to Section 2 for FastPlay, Go to Section 3 for accompaniment only, Return to fill knowledge gaps. AVOID - Skipping to advanced without basics, Missing hand coordination lessons, Jumping to conversion course too early. Structure designed for optimal progression.
What's the recommended practice routine?
Recommended routine: No scales are needed, practice songs taught in the course. Regular practice ideal eg 10-15 mins per day for at least 4 days per week - short daily sessions beat long weekly ones, and practice when alert (not tired). TECHNIQUE - Learn hands separately first, practice small sections repeatedly, start slowly and increase speed gradually, use the demos in the course for timing, record yourself to track progress, use the '3S' method (explained in the course) to learn faster through repetition of small sections, zone in on problem areas instead of just playing through the entire piece. MOTIVATION - Choose songs you love, set realistic goals, track progress, join the Club for accountability. Course includes '1 Hour Per Week Practice Process' for optimal results.
How do I join the advanced course?
You can join the advanced course here: https://app.decplay.com/advanced
Can I skip ahead if I'm already experienced?
Skipping ahead: CAN SKIP TO - Song sections if you know basics, Section 3 or 4 if intermediate, Advanced techniques if experienced. RECOMMENDED - Review Section 1 for DecPlay method, Learn pattern recognition system, Understand numbering approach. WHY NOT SKIP ALL - DecPlay method differs from traditional, Missing foundation affects later progress, Each lesson builds on previous. Quick review ensures you don't miss unique DecPlay techniques.
When should I move to the Advanced Course (ProPlay style)?
Move to Advanced Course (ProPlay style) when: Completed most of Beginners Course, Comfortable with FastPlay style, Can play 10+ songs confidently, Ready for new challenge of more impressive sounding playing style, which takes more effort to learn than the Beginners styles. Advanced Course teaches: ProPlay style (melody and chords in right hand), Professional arrangements, Advanced rhythms and techniques, Bass patterns for left hand. Should complete Beginners Course first as Advanced course builds on foundation skills taught in the Beginners Course. No time pressure - go at your own pace.
How long does it take to complete the Beginners Course?
Course completion time varies based on practice frequency and individual learning speed. Typical timeframes: Fast learners - 2-4 months, Average pace - 6-12 months, Relaxed pace - 2-3 years. The course contains about 30 hours of video content. Practicing 10 or 15 minutes 4x per week shows great progress. Many students play their first song within hours or days.
How does the progress % indicator work?
The course shows your progress as a % relating to what percentage of the course content you have marked as 'complete', using the button at the bottom of each page. If you think the indicator is showing a lower percentage than you think it should be, double check that the completed button has been selected on all relevant pages.
Technical help & devices 6
I can't hear sound from the DecPlay videos within the course - how do I fix this?
If you can't hear sound from the DecPlay videos within the course:- check that the volume is up and that you can hear sounds on your computer from other websites or videos.
here's a video with some tips for this:- https://www.loom.com/share/38233cf9335041008bd71d86ebcfc2fb
What if videos won't load or play?
Video troubleshooting: 1) Refresh browser page, 2) Clear browser cache and cookies, 3) Try different browser (Chrome/Firefox recommended), 4) Disable ad-blockers temporarily, 5) Check internet connection, 6) Try incognito/private browsing mode, 7) Update browser to latest version, 8) Try different device. For persistent issues: Email support@decplay.com with error details.
What browsers work best with DecPlay?
Browser compatibility: RECOMMENDED - Google Chrome (best), Mozilla Firefox (excellent), Safari (Mac/iOS), Microsoft Edge (updated). REQUIREMENTS - JavaScript enabled, Cookies enabled, Pop-ups allowed for course site, Latest browser version. AVOID - Internet Explorer (not supported), Very old browser versions. Mobile browsers work well for course access.
How do I increase the text size of the course?
DecPlay courses are similar to website pages in that the text size is controlled by your browser (eg Chrome, Explorer, Firefox, Safari etc...) and can be increased to whatever size suits you. For example in Google Chrome browser this is under the menu option 'view' - then select 'Zoom in'.
Is there a DecPlay mobile app?
There isn't any DecPlay app at the moment. One might be launched later in 2026.
Do I need my computer and keyboard in the same room?
No, you have flexible options: 1) Watch lessons on computer, print PDFs, take to piano. 2) Use tablet or smartphone to watch lessons at your keyboard. 3) Access course on multiple devices simultaneously. The course works on any internet-enabled device, making it easy to learn wherever your keyboard is located.
Songs, sheet music & DecPlay features 6
How do I print song sheets?
To print song sheets: 1) Click 'download' button below PDF image in course, 2) Save PDF to your device, 3) Open PDF and select print. For iPad: Watch tutorial at https://youtu.be/qYdtzT4KjP8. Can save to 'Books' app on iPad for easy access. If having issues: Try different browser, use computer instead of tablet, scroll quickly to desired sheet before page loads fully.
What songs can I learn with DecPlay?
DecPlay has hundreds of song sheets in the unique DecPlay numbers format, that makes learning piano easy and fast. Students are recommended to start with 30 copyright free songs in the Beginners Course (chosen specifically to get playing piano fast). Membership (including Club members ) also includes 350+ more copyright free songs in the Song Library. All students can also purchase copyright protected songs from the publishers SMD for popular artists (Beatles, Elvis, Ed Sheeran, Elton John), using this link: https://www.sheetmusicdirect.com/en-US/Search.aspx?query=decplay&affiliate=66107&sort=6&u=1
the 30 songs included in the beginners course are specifically chosen to help you learn the skills in the fastest possible way, before progressing onto more popular songs.
The copyright free song sheets include traditional, popular and folk songs, as well as
Classical pieces (Moonlight Sonata, Fur Elise, Canon in D), Hymns and worship songs, Christmas carols, and a few children's songs (ideal for teaching your grandkids to play piano). View a list of the copyright free songs included in the Beginners Course and the Club at https://decplay.com/decplay-song-sheet-list/.
What are the chord numbering and patterns?
DecPlay chord system: Chords numbered 1-7 (not letter names), Same patterns work in every key, Most songs use just 4-6 chords, Common patterns like 1-5-6-4 appear everywhere. ADVANTAGES - See patterns hidden by letter names, Instantly transpose to any key, Memorize songs easily, Understand music structure. Based on Nashville Number System used by professionals. Makes complex music theory simple and practical.
Do DecPlay songs sheets always include melody and chords?
All DecPlay song sheets include melody and chords, enabling you to play any of the DecPlay styles from the same sheet, including Beginners or Advanced styles.
What is the transpose button for?
Transpose button benefits: WHAT IT DOES - Changes pitch without changing fingering, Play in C but sound in any key, Avoid difficult black key patterns. WHEN TO USE - Accompanying singers in their key, Matching original song recordings, Simplifying difficult keys. HOW - Press transpose button, Select +/- semitones, Play normally in C. Available on most digital keyboards, not on acoustic pianos.
How do black keys work in DecPlay?
Black keys in DecPlay: SYMBOLS - Plus (+) = sharp = black key to right, Minus (-) = flat = black key to left. EXAMPLE - 3+ means black key to right of white key 3, 5- means black key to left of white key 5. WHEN NEEDED - Some songs require black keys, Can avoid with transpose button on keyboards, Key of C uses mainly white keys. Clearly marked in song sheets when needed.
Membership, club & community 5
What's the difference between the Beginners Course, Beginners Bundle Song Library and the DecPlay Membership?
The new membership (August 2026) replaces the old Beginners Course and DecPlayer Club with updated Beginners Course community features, interactive player and song library.
What's included in the DecPlayer Membership (formerly called Club)?
DecPlayer Membership (formerly called DecPlayer Club) includes: SUPPORT - Priority email support, Beginners Course, Interactive Player, 350+ copyright free Song Library, COMMUNITY - (which includes Private Facebook group, Zoom Q&A calls, Zoom call recordings, Buddy program. BENEFITS - Learn faster, more motivation and fun, make friends, get support, avoid frustration with questions answered. More lessons and song sheets. New song sheets added monthly,
How do I access or join the Club?
If you have enrolled in the 2026 Membership or previously enrolled in the Club, the Club course will appear on your courses home page (click the DecPlay logo when you are in the Beginners Course or go to https://courses.decplay.com/courses/library-v2 ). Beginner Course students who haven't enrolled in the 2026 Membership or the Club, can join the club at https://app.decplay.com/club
How do I find other students near me?
You can connect with students near you using our Buddy Program. You can find this on our Community Page in the DecPlay Membership https://learn.decplay.com/community
What is the Buddy Scheme?
Buddy Scheme explained: WHAT IT IS - Pairing with another student, Similar level/timezone preferred, Mutual encouragement and support. BENEFITS - Practice accountability, Share progress and challenges, Make piano friends, Learn together. HOW TO JOIN - Available to Club members, Request through support email, Matched based on preferences. Many lasting friendships formed through scheme.
Your questions & support 3
How do I contact support?
How to get support and help: - INSTANT ANSWERS using our WEBSITE CHAT (Blue chat icon - bottom right) on DecPlay.com (Include your account email and specific issue details for fastest help).
MAIN SUPPORT TEAM: EMAIL - support@DecPlay.com
or Contact ACCOUNTS accounts@decplay.com (payment, cancellation and subscription). Support Team responds within 2 working days (Mon-Fri).
Also option to leave a phone message on 0808 501 4004 (from UK) or +44 808 501 4004 (from overseas) and our team can email or call you back.
I haven't received the free e-book
We are sorry that you have not received the e-book directly. Please check your spam/junk folder, as it may be there
here is a direct link to the book
https://assets.cdn.filesafe.space/uOMuIzMFV2GvEkeVvgwt/media/6a2498326a06f03d448b6f54.pdf
Why aren't I receiving DecPlay emails?
Email delivery solutions: CHECK SPAM - Look in junk/spam folders, Mark DecPlay emails as 'Not Spam', Move to inbox if found there. ADD TO CONTACTS - support@decplay.com, WHITELIST - Add to safe senders list, Turn off aggressive spam filters for our domain. Still not receiving? Contact us via email support@decplay.com or phone 0808 501 4004 (from UK) or +44 808 501 4004 (from overseas).
Songs in the Membership
Every song in the DecPlay library, by genre. Tap a genre to see its songs.
Beginners Course 38
Traditional & Folk 186
Hymns & Carols 81
Classical 72
Children's 20
Copyright 112
Songs are added regularly.

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